New Regency Cars: Frequently Asked Questions

At New Regency Cars, we aim to deliver a straight-forward, professional service that you can rely on every time. Below, we have put together some of our most commonly asked questions to help you find the answer you are looking for, but if you still need assistance, don’t hesitate to get in touch.

Leading taxi and car hire company based in South East London that provide a range of services for customers and clients across the UK at the most competitive prices.

We offer a range of transport and travel services to our customers including taxis, airport transfers, executive cars, courier services and school runs.

It’s so easy to book with us! We have several ways to book our services. You can call us on: 0208 650 17 17 or you can book online, or you can download our App from the Android and Apple App store.

This question always makes us feel old! We’ve been proving our services up and down the county for over 90 years. This makes us very experienced and experts at our jobs as taxi services and airport transfer service providers.

Yes, they are! We offer all our services access the whole of the UK but are concentrated mostly in the London region due to our location in South East London.

We accept all major credit cards but you can also pay by cash. Our drivers are always helpful when it comes to accommodating whichever way you prefer to pay

In general, your driver will be waiting for you at the arrivals hall of your airport. However, we will give you more information when you book with us.

You can use the App to contact and locate your taxi. However if you still can’t find them then feel free to give us a call on 0208 650 17 17.

Of course, we are fully licenced and we have to abide with all the rules and regulations set by the PCO. We operate at all times under these.

We can try and try and get a cab to you within 15 minutes however this is not always guaranteed. We recommend you book a taxi as soon as you know you will need one.

No of course not. If you prefer to speak to one of our advisers, then simply call us on 0208 650 17 17. Alternatively, you can download our App and book via the App.

Yes, of course you can. Although we recommend you try to do it as soon as possible. Cancelled taxis result in wasted journeys so please try your best to let us know in advance.

Depending on how many people you need the taxi for we can arrange a suitably sized vehicle to pick you up. We have a range of vehicles to match any needs including a saloon, estate or even MPVs of 6 seaters and 8 seaters if required.

Most of our customers pay the price that we initially quote to them.

We operate a dedicated executive car service with a range of luxury vehicles alongside experienced drivers. We can provide a bespoke service for you and meet all you needs. To arrange this please ring us on 0208 650 17 17 so that we can then organise our services.

Our dedicated airport transfer service transports clients to airports across the UK including: London Heathrow, London Gatwick, London City, Luton Airport, London Stansted and London Southend.

All our prices are based around the price of vehicle and not the number of people seated in the car. We do not provide a shared service.

Yes, we are. No time is too unsociable for us and we will collect you whenever you need collecting or picking up from. However, during the festive period over Christmas and New Year we do charge extra for our services.

If this happens we advise you to contact us a soon as possible. We will despatch another driver to the new airport as soon we can. However extra charges may apply.

We have a range of cars that cater for all our different services. From every day taxis, executive cars, mobility vehicles and chauffeured luxury cars.

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